At Platinum Credit, customer service excellence is a key to everything we do. We aim to provide prompt, appropriate and efficient service to ensure all our customers would recommend us to their friends.  Our highly trained team is committed  to  exceeding  all your expectations.

We commit to you that we will:

  • Care, listen, and understand your needs. Considerate service is why we are here.
  • Respond to your needs in a timely manner. We respect and value your time.
  • Avail to you clear, accurate and timely information in all our dealings.
  • Meet your expectations wherever possible and explain when we cannot.
  • Take all reasonable precautions to protect the information you give us.
  • Be open and transparent with you.

You can help us serve you better by:

  • Providing us with your complete and accurate personal information upon request.
  • Extending mutual courtesy and respect to our staff when interacting with them.
  • Relaying to us any feedback you may have on our services to you.

In the unfortunate incidence that our high standards are not met and you are not satisfied with any of the services, we shall endeavor to resolve all complaints to your satisfaction, quickly and effectively.

Please feel free to lodge any queries, complaints and compliments with us through:

  • Any of our branches countrywide or,
  • Our Call Centre line : +254 709 900 000 or,
  • Our customer care email: or,
  • Our social media pages on Facebook, Twitter or LinkedIn.

We are always there when you need us.