We at Platinum Credit Limited believe in excellent service delivery and we are constantly pursuing means to help us achieve this mission. We sought, and we are proud to announce that we are now ISO 9001: 2015 Certified. ISO (International Organisation for Standardisation) is a worldwide federation that promotes and develops the facilitation of the international exchange of goods and services. This means that they oversee everything within a business to ensure the customer doesn’t get the short end of the stick.
Platinum Credit Limited recently guided the ISO inspectors through our inner workings and successfully obtained ISO certification. This means an indepent body, of international repute, has confirmed that we are a consumer friendly business.
What ISO 9001:2015 Guarantees
As a consumer this certification assures you of:-
- Peace of mind that a company is consistently offering reliable services.
- A company is active and consistent in its improvements to create a better experience for you the customer.
- The company is conforming to the requirements needed.
- The company is available when needed.
- Fair competition, hence choice among goods and services and competitive pricing.
- Systems of redress, such as complaints handling and resolution.
- Consistency in the delivery of services.
An ISO 9001 certified company ensures it:-
- Has a set of procedures that covers all key processes within the business.
- Monitors processes to ensure they are efficient and effective.
- Keeps adequate records.
- Checks process output for defects, with appropriate and corrective action where necessary.
- Regularly reviews individual processes and the quality system itself for effectiveness.
- Facilitates continual improvement in terms of service delivery
- Takes care that its production and service processes run smoothly.